Where is the store based?
We are online based and orders are shipped from Sheboygan, WI

What is this store’s return policy?
Return is accepted within 7 days after the buyer has received the item. The customer has 7 days to contact us after receiving the package. If the package is not shipped back to us within the following 7 days (after we provide permission to return) we will not be accepting the return and the package will be discarded without refund.

Please contact us via email before sending the order back to us for a refund so we can keep an eye out for your package.

NOTE: The buyer is responsible for all return shipping cost.  If you return an order without paying postage we will accept the package however the cost will be deducted from the refund.

*If your package is sent back to us due to you adding the wrong address or not collecting the package from the post office the shipping cost will also be deducted from your refund.

Where do i return my order to?
Please send your returned order/items to:

3434 Mill Road #10
Sheboygan, Wi 53083-2058

Once we receive the unused and unworn item with all tags in tact, you will be issued a full refund for the items purchased to your original method of payment.

*Original Shipping cost and Processing Fees are non refunded when returning items.

*Items in the Final Sale and Clearance category, Bodysuits, Swimsuits, Accessories and Lingerie are FINAL SALE.

* Items bought using a coupon or during a sale event at a reduced price are considered FINAL SALE.

All products are 100% vetted before delivery. If the item is defected by the processing of postage, customer has up to 7 days from date of receipt to inform us of this. All shipping charges for returned products are to be paid by the customer.

Do you accept orders placed outside of the US?
Yes we do! We ship to all countries.

How long will it take to receive my order?
We ship the package within 1-2 business days after the payment has been received.

Normal Shipping is 2-3 business days, Fedex/UPS Ground shipping may take up to 5 business days.

International Shipping is calculated at checkout.

How do I track my order?
You may track your order using the provided tracking number in the Shipping Confirmation email via USPS.com, UPS.com, Fedex.com or our track order page.

Which sizes do you use?
All our sizes are of US size. The size chart is located under every item next to the product description or reviews tab on our website.

How do I pay for my order? Is it secure?
The NeedMyStyle Us checkout process is powered by PayPal, Braintree and AfterPay, the most trusted online payment solutions on the web. Because of this, Needmystyle has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal or Braintree, you may also make payments using your bank account/cheque, but this may delay your order.

Orders will ALWAYS be shipped to the address you request your package to be shipped to via Paypal as that is the last step when using this method of payment, regardless of what is on your invoice.

What if something is wrong with my order?
If you have a problem with an order, please contact us directly, through the Contact Us page before your order is shipped.

I cannot see the order I placed
Past orders can only be viewed by those who had checkout as a user and not as a guest.

What does the different order statuses mean?
Processing – We have received your payment and are currently organizing your order, typically takes 1-4 business days. These are given attention in the order to which they show payment as being cleared.

Awaiting Shipment – This is seen by those who made their purchase while logged in as a user. We have arranged your order and is waiting for it to be shipped off.

On Hold – There is an issue with your order, please check your email as we have messaged you and is awaiting response before proceeding. All e checks that have not been cleared will be placed on hold. Once they have been cleared the status will change to processing.

Completed – Your order has been shipped, please check your email for the Shipping Confirmation email which includes your tracking number.

My Order says delivered but I did not get it
If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Their customer service number is 1 (800) 275-8777. Please check around your neighbors in case another home received it by mistake. Contact family members, roommates, etc. in case they received it on your behalf. We will do our best to assist you, but we do not hold responsibility for packages that are lost or stolen once the tracking number shows delivery to your address. Please contact your local mail carrier and post office to file a claim.

Special delivery requests
Often times you may not be home when your package is being delivered, since we are not the ones personally delivering them we cannot guarantee that they will be where you would want (for a location out of the norm). All packages will be delivered in the same manner that your other mail would normally be delivered as it is then the responsibility of your postal service.

NOTE: An order can only be cancelled if it is processing and not yet shipped.



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